Privacy Policy for thinQ AI

Effective Date: January 8th 2024

1. Introduction

Welcome to thinQ AI ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (thinqai.io) and services.

By using our services, you consent to the practices outlined in this policy.

2. Information We Collect

We collect the following types of information:

A. Personal Information

- Name

- Email address

- Phone number

- Business details (if applicable)

- Payment details (processed through Stripe, we do not store payment information)

B. Usage Data & Analytics

- IP address

- Browser type and version

- Pages visited on our website

- AI-generated transcripts and chat logs (for customer support and service improvements)

C. Cookies & Tracking Technologies

We use cookies, tracking pixels, and third-party analytics tools (Google Analytics, Meta Pixels) to analyze website traffic and improve our services.

3. How We Use Your Information

We use the collected information for the following purposes:

- To provide, operate, and improve our AI-powered services

- To process payments and manage subscriptions (via Stripe)

- To respond to inquiries and provide customer support

- To send service updates, marketing, and promotional materials (opt-out available)

- To monitor service performance and security

4. Data Storage & Retention

We retain customer data for the same period as Go High Level unless required by law to store it longer. Data is stored securely with encryption and other security measures.

5. AI & Automation Compliance

- AI-generated transcripts and recordings are stored for service improvement

- Users do not have the right to request manual review of AI decisions unless permitted by Go High Level

- AI is used for automated decision-making (e.g., lead scoring, call categorization, etc.)

6. Sharing of Information

We do not share user data with partners or affiliates for marketing purposes. However, we may share information with:

- Third-party service providers (e.g., payment processors like Stripe)

- Government authorities if required by law

7. Your Rights & Choices

You have the following rights:

- Opt-out of marketing communications (via email or SMS)

- Request data deletion (contact us at [email protected])

- Control cookie preferences (through your browser settings)

8. Data Security Measures

We take security seriously and implement:

- SSL encryption

- Secure hosting

- Access controls and restricted data access

These measures align with Go High Level’s security standards.

9. Compliance with Privacy Laws

We comply with all applicable data protection laws in Canada and the USA, including PIPEDA, GDPR, and CCPA.

10. Changes to this Privacy Policy

We may update this policy from time to time. We will notify users via email and website updates when changes occur.

11. Contact Information

If you have any questions about this Privacy Policy, you may contact us at:

Email: [email protected]

Mailing Address: 2804-1455 Celebration Dr, Pickering ON, L1W0C3

Phone: 1-844-564-7227

Website: thinqai.io

Thank you for trusting thinQ AI with your data.